The most perfect action plan can be interrupted by unexpected problems that arise in the dynamics of the operational day-to-day. This is common in many businesses, especially when challenges are not predicted or are underestimated.
Thinking about it, we decided to bring a reflection about this matter. The idea here is to help you ensure that your action plans will not be knocked down halfway. Keep reading to understand!
The unexpected problems and the culture of the “Fire Erasers”
The resolution of unexpected problems in companies should be grounded in anticipation. After all, they will always exist, but it does not mean that they cannot be predicted, especially those to which the core business is more subject.
Therefore, it is essential to create a culture of strategic planning and business diagnosis in which proactivity is present. Thus, it is possible to anticipate the risks and work in advance, before they become real problems.
The proactivity in solving business problems permeates attitudes such as clarity in the value proposition, communication of this proposal to all those involved (collaborators and business partners), deep knowledge of the market in which the company operates, analysis and Constant review of the processes, among others.
When this is not accomplished, it is normal that the business manages an internal culture of “extinguishing fires”, that is, a problem-solving routine after they are already installed and generating damage.
Key issues that end strategic planning
See below what are the problems that most harm strategic planning and prevent the business from advancing — and why they tend to happen.
Drop in productivity
The reduction of the productive force is only perceived when productivity is an indicator that is measured frequently. However, even in companies that do not do this continuous monitoring, there are times when a sudden fall is perceived.
And this is one of the main problems that cause strategic planning to be left out, after all, it is necessary to resume the production scale so that the business does not harm.
Also, increasing consumer complaint records is an unexpected problem. In some ventures, this indicator only comes to light when a satisfaction survey is performed.
In the haste to reformulate the processes of attendance, after sales and other routines related to the relationship with customers, managers end up leaving their action plans aside.
Increase in employee turnover
Even in a economy with shy growth as it is Brazilian in recent years, some organizations face difficulties to attract and retain talents. In some periods, it seems that the market really solves “stealing” the best professionals.
This can be an unexpected problem, especially when people management does not work preventively to avoid it. And it also tends to do with strategic planning, action plans and some projects to be harmed, left to the conformation of a more cohesive team — with the entire recruitment and selection process and the training needed to Professionals to adjust to the business.
This situation tends to negatively influence the profitability of the business, because in the periods when there is not enough team (or that new collaborators are still learning the processes) it is necessary to spend overtime, for example.
Innovation of competition
Finally, one of the unexpected problems that most afflict business managers is the emergence of innovative products and services in the competition. The dynamism of the current market makes the most solid of the business is challenged with the novelties introduced by competitors.
When these disruptions arise, all that has been planned needs to be at least revised, since it is necessary to think and structure “counterattacks” to avoid falling in the billing.
Anyway, we could follow an even bigger list of unexpected problems that could end your company’s planning. However, the idea here is to help you reflect on what bumps can put your business at risk, and how you can work in advance to avoid them.
What did you think of the reflection we brought? Read now: 5 reasons why your company lives on “extinguishing fires”!