Solving business problems is part of the routine of managers and their followers. What cannot happen is to let the perches consume most of the time and resources.
In this article, we will present some methods and suggest a technological tool to facilitate the resolution of business problems. Check!
5 Whys Method: Find the root cause of problems
Sakichi Toyoda, founder of Toyota Industries and one of the parents of the Japanese Industrial Revolution, developed the technique of the 5 whys in the decade of 1930. From the 1970 years onwards, it has become popular worldwide.
Toyoda had as philosophy the custom of “go and see”. This means that their decision making was always based on a profound understanding of what really happened on the factory floor, rather than thinking of a meeting room, in an abstract way.
The method of the 5 Whys is faithful to this tradition, and is more effective when answers come from people who have practical experience of the process being examined. It is incredibly simple: when a problem occurs, you drill down to its root, asking “Why?” five times. Then, when a countermeasure becomes apparent, you will follow it to prevent the problem from repeating itself.
The scheme is more or less like this:
- In the first why, we have a symptom;
- In the second why, we have an excuse;
- In the 3rd why, we have a culprit;
- In the 4th why, we have a cause;
- On the 5th why, we have the root cause.
Applying this methodology It is possible to solve business problems, as it helps to reach their “Genesis”. Thus, managers are able to concentrate efforts on effective resolution — they stop wasting time reacting after crises settle.
FCA method: Make Realistic diagnostics
Acronym of fact, Cause and action, the FCA methodology serves to perform deep diagnoses. It assists managers in making decisions and can be applied during any period of the process, acting as a facilitator in troubleshooting and generating improvements.
Understand in the example below:
- Fact : We were unable to increase profits with product sales X in 20 as planned;
- Cause : The production process increased costs due to increases in the raw material and other inputs and resources needed;
- Action : Require engineering, quality and P & D personnel to complete a thorough review of the entire production process, as well as an unnecessary cost reduction plan.
The FCA can be used preventively, since it consists of analyzing deeply the root of the problems, not only its symptoms. From there, you can create alternative actions and formulate solutions that are easy to implement.
Scoreplan: Software that combines these and many other methodologies
Finally, it is important to employ technology to solve business problems. Our tip is that you know Scoreplan, a software that combines these two methodologies and many others, and can help you in managing your action plans and strategic planning.
Scoreplan allows you to outline action plans, in addition to making an exclusive follow-up of these actions. It also makes it possible to create and monitor indicators by linking targets and analyzing results. The system is prepared to automate the analysis of risks and problems, as well as guiding for smarter decisions — in a timely manner.